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You might find your answer here in our frequently asked questions.
You can check out what day your collection will be here – put your address in the search bar and it will tell you which day your collection is on, even when it has been adjusted for a public holiday. We will also advertise it in the local free papers, and on the Council’s website and facebook page. You can also ring Council on 07 838 6699 for information.
Normally, if one of the collection days falls on a public holiday, collection will be one day later for the rest of that week.
If your bag has been torn apart by an animal please inform Council on 07 838 6699 and we will ensure that it is cleaned up. You can reduce the problem of animals getting into your rubbish by wrapping food scraps and not putting your bags on the kerb before collection day.
If dog strikes are a persistent problem in your area, report it to Council on 07 838 6699. It is illegal for dogs to roam the streets unattended and not on a lead. Where possible, get information about the dog, such as the property the dog has come from, and the colour and breed of the dog, before contacting our team.
Report this to Council through the reporting form and we will investigate and try to identify where the rubbish came from and organise for the rubbish to be disposed of appropriately.
Any information you can provide on who dumped the rubbish may help us to issue a fine.
If it is from a specific address (i.e. tenants that may have moved out) and if the refuse is anything inorganic such as furniture, carpets, bits of cars etc, email us at email@example.com or contact us on 07 838 6999 and we will contact the owner of the property and get it cleaned up.
If you are paying commercial rates, your rubbish will need to be picked up by a private contractor. However if you are paying both residential and commercial rates you are entitled to a collection. Phone 07 838 6699 to discuss.
Each property rated ‘residential’ pays a portion of its rates towards the rubbish and recycling collection. Property rates are based on valuations so the rubbish portion is different for each property.
There are many reasons why your rubbish may not have been collected, the collector sometimes misses it during the collection, or maybe it wasn’t put out correctly.
Remember, each household can only put out two bags of rubbish and up to two crates of recycling each week – for more info on what to do on rubbish day, see kerbside rubbish and recycling collection.
If you did everything correctly but at the end of the day your rubbish and/or recycling is still there please complete the missed collection form.
You are only able to put out a maximum of two rubbish bags per week. Please take any extra bags to the transfer station.
Help us to help you by using up to two bags for rubbish and the official Hamilton City Council green crates for recycling. This is a health and safety requirement as the contractor is picking up rubbish and recycling from over 55,000 households each week. Boxes of rubbish and other waste not in Council-approved containers will not be collected. Hamilton City Council does not provide an inorganic collection service. If you have more than two bags of rubbish or other waste such as furniture, bric a brac etc, it can be disposed of at the transfer station. Charges do apply.
Some plate glass has lead in it. Window glass is a different type of glass and is not compatible with bottle/jar glass and will contaminate the bottle/jar glass if recycled together.
The current rubbish and recycling service was established in 2002 and back then there were only secure markets for high value plastics 1 and 2.
A Council contractor will endeavour to pick up all wind-blown recyclables. Everyone can help by squashing all plastics and tin cans flat and putting them at the bottom of the crate. Glass bottles can then go on top.
Every home in Hamilton has a recycling bin supplied to it. If your recycling is misplaced or stolen it is up to the occupier/tenant to purchase a replacement crate from $15.00 from:
It is always a good idea to use a permanent marker to write your street address on the crate (at least two sides) in big print.
Every home in Hamilton has a recycling bin supplied to it. You are able to put out up to two Council-approved recycling crates per week.
Extra recycling crates can be purchased for $15.00 from:
Or you can recycle the extras at the transfer station in Lincoln Street at no cost.
Every home in Hamilton has a recycling bin supplied to it. If the property has recently been sold or tenanted, then the recycling bin has probably gone with the previous owner/occupier. It will be up to the new occupier to purchase a replacement crate from:
Each property is eligible to put out up to two recycling bins.
Every new build home that receives the Council kerbside recycling service is entitled to one free crate. These can be collected from:
Please note you will need to provide evidence of your code of compliance.
The information on this website, including these FAQs, will be updated as the transition to the 2020 Rubbish and Recycling Service progresses. Come back soon for more information!
With the new service, Hamilton residents will be able to recycle more – including plastics 1-7, pizza boxes, and food scraps – and therefore reduce their waste to landfill. Residents will have a:
Black bags will no longer be accepted for collection. We will regularly update this website with more information, and changes will be communicated nearer the time.
The new service starts 1 July 2020. Residents will be provided with more information in 2020.
Hamilton residents will receive three new bins: a yellow-lid wheelie bin for recycling, a red-lid wheelie bin for rubbish, and a lime green-lid bin for food waste. Residents will also keep their green crates (currently used for recycling) as these will be used for glass recycling as part of the new service.
The three new bins will be delivered to residents in the 2-3 months leading up to 1 July 2020. The exact dates of bin deliveries will be confirmed in 2020. This delivery will not include a green crate as residents already have these.
If you do not currently have a green recycling crate, information on how to get one can be found here.
With increased options and capacity for recycling, and food scraps removed from landfill waste, residents should have cleaner and less landfill waste. The fortnightly collection will meet residents’ needs while reducing collection costs. Note that food scraps will be collected weekly.
Yes, plastics 1-7 will be recycled as part of the new service. This does not include plastic bags or other soft plastics.
Yes, pizza boxes will be recycled in the yellow-lid wheelie bin, along with other paper and cardboard, plastics 1-7, tins, and cans.
The green recycling crate will be used for glass recycling only in the new service.
We understand that the new bins are a change from the current household set-up, and that residents may need to think creatively about where to store them. More education and ideas about storage will be provided nearer the time.
We understand that the new bins are a change from the current household set-up, and that residents may need to think creatively about where to store them. We will provide more information and ideas about storage for multi-unit/high density housing areas nearer the time.
We recognise that some people may be physically unable to manage the new wheelie bins. As we transition to the new service, we will be working on a process to assist residents who are genuinely unable to handle the bins. This will ensure as many residents as possible can benefit from the new service. More information about this will become available in 2020.
We understand that not every resident wants to pay for every rates-funded service. However, rates-funded services ensure that the needs of the city are met, and as a city we need to take responsibility for the waste that we create – both for our current and future environment and community.
Residents who do not want to use the new service can choose not to use it, however they will still be rated for rubbish and recycling. There are private rubbish and recycling services available in Hamilton that residents can organize, at their own expense.
At this stage, inorganics collection is not part of the new service. Residents will need to continue disposing of these materials privately. More information about how to dispose of your inorganic waste can be found here.
At this stage, e-waste collection is not part of the new service. Residents will need to continue disposing of these materials privately. More information about how to dispose of your e-waste can be found here.
The current rubbish and recycling service was established in 2002 and is no longer fit for purpose, as the 2017 community consultations on rubbish and recycling showed that residents want wheelie bins with more recycling options. Additionally, the current service allows for valuable resources to be thrown into landfill. This is likely to increase as Hamilton grows, so we need to take responsibility for our waste and increase focus on reducing, reusing and recycling our waste instead. Moving to wheelie bins and more recycling options in the new service will divert waste from landfill and align Hamilton with other cities in New Zealand (and the world) who are leading the way in waste reduction. This will also meet the expectations of our residents and the vision of our 2016-24 Waste Management and Minimisation Plan.
The residential rubbish and recycling service will continue to be rate funded.
The current rubbish and recycling contract does not end until July 2020, so we cannot start the new service until then.
To decrease and divert the amount of waste going to landfill. Waste minimisation (‘reduce’ and ‘reuse’) will continue to be a priority, and Council is continually working to support our community to avoid and reduce waste.
Recent changes such as China’s decision to no longer accept New Zealand’s waste, has raised concerns about recycling. We are still a year away from the new service and there is already plenty of onshore interest in recycling materials, including Central Government doing a lot of work in this space. We are confident that there will be a solution come 1 July 2020.
No, all bins should stay on and are tagged to the property. When moving, please leave all bins at the property. If you move to a new property after the new service starts on 1 July 2020 and it doesn’t have one or more of the bins, please contact the developer, owner/ratepayer, or landlord, as they are responsible for organising the bins through the Council.