You might find your answer here in our frequently asked questions.
You can check out what day your collection will be here – put your address in the search bar and it will tell you which day your collection is on, even when it has been adjusted for a public holiday. We will also advertise it in the local free papers, and on the Council’s website and facebook page. You can also ring Council on 07 838 6699 for information.
Normally, if one of the collection days falls on a public holiday, collection will be one day later for the rest of that week.
If your bag has been torn apart by an animal please inform Council on 07 838 6699 and we will ensure that it is cleaned up. You can reduce the problem of animals getting into your rubbish by wrapping food scraps and not putting your bags on the kerb before collection day.
If dog strikes are a persistent problem in your area, report it to Council on 07 838 6699. It is illegal for dogs to roam the streets unattended and not on a lead. Where possible, get information about the dog, such as the property the dog has come from, and the colour and breed of the dog, before contacting our team.
Report this to Council through the reporting form and we will investigate and try to identify where the rubbish came from and organise for the rubbish to be disposed of appropriately.
Any information you can provide on who dumped the rubbish may help us to issue a fine.
If it is from a specific address (i.e. tenants that may have moved out) and if the refuse is anything inorganic such as furniture, carpets, bits of cars etc, email us at email@example.com or contact us on 07 838 6999 and we will contact the owner of the property and get it cleaned up.
If you are paying commercial rates, your rubbish will need to be picked up by a private contractor. However if you are paying both residential and commercial rates you are entitled to a collection. Phone 07 838 6699 to discuss.
Each property rated ‘residential’ pays a portion of its rates towards the rubbish and recycling collection. Property rates are based on valuations so the rubbish portion is different for each property.
There are many reasons why your rubbish may not have been collected, the collector sometimes misses it during the collection, or maybe it wasn’t put out correctly.
Remember, each household can only put out two bags of rubbish and up to two crates of recycling each week – for more info on what to do on rubbish day, see kerbside rubbish and recycling collection.
If you did everything correctly but at the end of the day your rubbish and/or recycling is still there please complete the missed collection form.
You are only able to put out a maximum of two rubbish bags per week. Please take any extra bags to the transfer station.
Help us to help you by using up to two bags for rubbish and the official Hamilton City Council green crates for recycling. This is a health and safety requirement as the contractor is picking up rubbish and recycling from over 55,000 households each week. Boxes of rubbish and other waste not in Council-approved containers will not be collected. Hamilton City Council does not provide an inorganic collection service. If you have more than two bags of rubbish or other waste such as furniture, bric a brac etc, it can be disposed of at the transfer station. Charges do apply.
Some plate glass has lead in it. Window glass is a different type of glass and is not compatible with bottle/jar glass and will contaminate the bottle/jar glass if recycled together.
The current rubbish and recycling service was established in 2002 and back then there were only secure markets for high value plastics 1 and 2.
A Council contractor will endeavour to pick up all wind-blown recyclables. Everyone can help by squashing all plastics and tin cans flat and putting them at the bottom of the crate. Glass bottles can then go on top.
Every home in Hamilton has a recycling bin supplied to it. If your recycling is misplaced or stolen it is up to the occupier/tenant to purchase a replacement crate from $15.00 from:
It is always a good idea to use a permanent marker to write your street address on the crate (at least two sides) in big print.
Every home in Hamilton has a recycling bin supplied to it. You are able to put out up to two Council-approved recycling crates per week.
Extra recycling crates can be purchased for $15.00 from:
Or you can recycle the extras at the transfer station in Lincoln Street at no cost.
Every home in Hamilton has a recycling bin supplied to it. If the property has recently been sold or tenanted, then the recycling bin has probably gone with the previous owner/occupier. It will be up to the new occupier to purchase a replacement crate from:
Each property is eligible to put out up to two recycling bins.
Every new build home that receives the Council kerbside recycling service is entitled to one free crate. These can be collected from:
Please note you will need to provide evidence of your code of compliance.
The information on this website, including these FAQs, will be updated as the transition to the 2020 Rubbish and Recycling Service progresses. Come back soon for more information!
From 1 July 2020 Hamilton residents will be able to recycle more – including plastics 1-7, pizza boxes and food scraps – and therefore reduce their waste to landfill. The new service will replace the current black bag collection with separate wheelie bins for rubbish and recycling, a food scraps bin, and the existing recycling crates for glass only.
The new kerbside collection service includes:
The new service starts 1 July 2020. More information on the new kerbside service rollout will be available early in the new year.
Hamilton residents will receive three new bins: a yellow-lid wheelie bin for recycling, a red-lid wheelie bin for rubbish, and a small green bin for food scraps. Residents will also keep their green crates (currently used for recycling) as the crate will be used for glass recycling as part of the new service.
The three new bins will be delivered to residents in the 2-3 months leading up to 1 July 2020. The exact dates of bin deliveries will be confirmed in early 2020. This delivery will not include a green crate as residents already have these.
If you do not currently have a green recycling crate, information on how to get one can be found here. If you’re thinking of purchasing a second green crate to use in the current recycling service, we encourage residents to be mindful that as of 1 July 2020 they will only be able to put one crate out for collection as the crate will be used for glass recycling only.
With the introduction of food waste collections and increased recycling options (to include pizza boxes and plastics 1-7), households will be able to divert at least 50% of what is currently thrown away to landfill. With less waste to landfill, and increased options and capacity for recycling, the fortnightly collection will meet residents’ needs while also reducing collection costs. Food scraps will be collected weekly.
Soft plastics cannot be recycled as part of our residential kerbside recycling service because they are often made of different types of plastics, making them difficult and expensive to recycle. They can also get caught in and damage the machinery, or mistaken in the machinery’s sorting process as paper/cardboard. This leads to contamination of the paper/cardboard recycling. The Soft Plastics Recycling Scheme continues to collect soft plastics from nine selected Countdown and The Warehouse stores in Hamilton.
Yes, pizza boxes will be recycled in the yellow-lid wheelie bin, along with other paper and cardboard, plastics 1-7, tins and cans. Please make sure you remove any chunks of food and cheese from your pizza box before putting it in the bin.
The green recycling crate will be used for glass recycling only in the new service. If you have more than one green crate at home, please note that from 1 July 2020 residents will only be able to put one crate out for collection (for glass recycling only).
Placed side by side, all four bins will only take up approximately 2m in length. They’re weather and animal proof (including a lockable lid on the food waste bin), so they can be stored outside or inside. Residents from other cities who are already using wheelie bins store them by or in the garage or shed, by the back door, or at the end of the driveway.
You will never have to put all four bins out at once. Rubbish and recycling bin collections are fortnightly (on alternate weeks). Glass recycling is also fortnightly, and the food scraps bin will be collected weekly. The highest number of bins you will need to put out is three – rubbish wheelie bin and food scraps one week, recycling wheelie bin, glass crate and food scraps the next.
We're aware that for some dwellings, like those with shared driveways, flats down a right of way, or those on a cul-de-sac, kerbside space may be shared by multiple sets of bins. We're working to identify these areas and provide solutions, for example sharing sets of bins for flats/multi-unit dwellings.
We understand that for some multi-unit dwellings or flats, storage space may be limited. We’re currently working with our contractor to assess multi-unit dwellings on a case-by-case basis. We’re looking into various possible service solutions and will be contacting property managers, owners and body corporates as necessary. We’ve also been working alongside the Council’s planning department to educate developers about the new service, aiming to mitigate storage problems where possible for future developments.
We’re working on a process for assisted collections for those residents who are genuinely unable to manage the bins. This will be available to eligible residents and involves the waste collector coming onto the property, moving the bins and crate to the truck for emptying, and returning them to the property. More information about this and how to apply will become available in early 2020.
Residents will not be able to opt out of the service or refuse certain bins, as the kerbside rubbish and recycling service is rates-funded. The new bins will be assigned to each property, not to individuals. Residents who do not want to use the new service can choose not to use it. There are private rubbish and recycling services available in Hamilton that they can organise at their own additional expense.
All households will be receiving same size bins, which are assigned to the property, not the individual. With the new service, collections are fortnightly - except for food scraps, which are collected weekly. If you produce very little waste, you can put out your bins monthly or whenever they're full.
At this stage, inorganic and electronic waste collections are not part of the new service. Residents will need to continue disposing of these materials privately. More information about how to dispose of your inorganic and electronic waste can be found here.
You can continue with your home composting, and use the food scraps bin for items that are not easily composted, such as meat, small bones, vacuum cleaner dust and shellfish. The food scraps bin is assigned to the property, not the individual. If you still don't want to use the food scraps bin, please store it somewhere in your home.
Hamilton’s continuing population and housing growth will bring significant benefit to the city but will also generate more waste to manage. The new 2020 service will increase recycling options and divert more waste from landfill. The new service meets the outcomes of a community consultation held in 2016 and the vision of our 2016-24 Waste Management and Minimisation Plan.
Hamilton residents pay for rubbish and recycling services through their rates. Residents will not have to pay any additional cost for the delivery of their new bins. The cost of the new service and bins has been included in the 2018-2028 10 Year Plan and was approved in the business case.
The current rubbish and recycling contract does not end until July 2020, so we cannot start the new service until then.
To decrease and divert the amount of waste going to landfill. Waste minimisation (‘reduce’ and ‘reuse’) will continue to be a priority, and the Council is continually working to support our community to avoid and reduce waste.
Glass, aluminium, steel, paper and cardboard will all be recycled onshore.
The Government’s Provincial Growth Fund is investing towards building the infrastructure to recycle and reprocess plastics onshore too.
The food scraps collection will enable waste to be turned into useful compost.
Soft plastics will not be recycled as part of the new service, but the Soft Plastics Recycling Scheme continues to collect soft plastics from nine selected Countdown and The Warehouse stores in Hamilton.
No, the new bins should stay on and are electronically tagged to the property. When moving, please leave all bins at the property.
If you move to a new property after 1 July 2020 which doesn’t have one or more of the bins, please contact the developer, owner/ratepayer, or landlord, as they are responsible for organising the bins through the Council.