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You might find your answer here in our frequently asked questions.
You can check out what day your collection will be here – put your address in the search bar and it will tell you which day your collection is on, even when it has been adjusted for a public holiday. We will also advertise it in the local free papers, and on the Council’s website and facebook page. You can also ring Council on 07 838 6699 for information.
Normally, if one of the collection days falls on a public holiday, collection will be one day later for the rest of that week.
If your bag has been torn apart by an animal please inform Council on 07 838 6699 and we will ensure that it is cleaned up. You can reduce the problem of animals getting into your rubbish by wrapping food scraps and not putting your bags on the kerb before collection day.
If dog strikes are a persistent problem in your area, report it to Council on 07 838 6699. It is illegal for dogs to roam the streets unattended and not on a lead. Where possible, get information about the dog, such as the property the dog has come from, and the colour and breed of the dog, before contacting our team.
Report this to Council through the reporting form and we will investigate and try to identify where the rubbish came from and organise for the rubbish to be disposed of appropriately.
Any information you can provide on who dumped the rubbish may help us to issue a fine.
If it is from a specific address (i.e. tenants that may have moved out) and if the refuse is anything inorganic such as furniture, carpets, bits of cars etc, email us at email@example.com or contact us on 07 838 6999 and we will contact the owner of the property and get it cleaned up.
If you are paying commercial rates, your rubbish will need to be picked up by a private contractor. However if you are paying both residential and commercial rates you are entitled to a collection. Phone 07 838 6699 to discuss.
Each property rated ‘residential’ pays a portion of its rates towards the rubbish and recycling collection. Property rates are based on valuations so the rubbish portion is different for each property.
There are many reasons why your rubbish may not have been collected, the collector sometimes misses it during the collection, or maybe it wasn’t put out correctly.
Remember, each household can only put out two bags of rubbish and up to two crates of recycling each week – for more info on what to do on rubbish day, see kerbside rubbish and recycling collection.
If you did everything correctly but at the end of the day your rubbish and/or recycling is still there please complete the missed collection form.
You are only able to put out a maximum of two rubbish bags per week. Please take any extra bags to the transfer station.
Help us to help you by using up to two bags for rubbish and the official Hamilton City Council green crates for recycling. This is a health and safety requirement as the contractor is picking up rubbish and recycling from over 55,000 households each week. Boxes of rubbish and other waste not in Council-approved containers will not be collected. Hamilton City Council does not provide an inorganic collection service. If you have more than two bags of rubbish or other waste such as furniture, bric a brac etc, it can be disposed of at the transfer station. Charges do apply.
Some plate glass has lead in it. Window glass is a different type of glass and is not compatible with bottle/jar glass and will contaminate the bottle/jar glass if recycled together.
A Council contractor will endeavour to pick up all wind-blown recyclables. Everyone can help by squashing all plastics and tin cans flat and putting them at the bottom of the crate. Glass bottles can then go on top.
Each property that receives the Council kerbside recycling service is entitled to one free crate. Recycling crates can be purchased for $15.00 from:
It is always a good idea to use a permanent marker to write your street address on the crate (at least two sides) in big print.
You are able to put out up to two Council-approved recycling crates per week.
Each property that receives the Council kerbside recycling service is entitled to one free crate. Extra recycling crates can be purchased for $15.00 from.
Or you can recycle the extras at the transfer station in Lincoln Street at no cost.
Every home in Hamilton has a recycling bin supplied to it. If the property has recently been sold or tenanted, then the recycling bin has probably gone with the previous owner/occupier. It will be up to the new occupier to purchase a replacement crate from
Each property is eligible to put out up to two recycling bins.